Refund policy

Returns
We accept return requests within 30 days of delivery. To be eligible for a return, the item must be unused, unopened, and in its original sealed packaging, with proof of purchase. Contact us at urtorio@gmail.com before sending a return. Items returned without prior approval may not be accepted.

Hygiene and personal-care items
Opened adult diapers, incontinence products, beauty products, cosmetics, skincare products, and other hygiene or personal-care items are final sale for health and safety reasons, except when an item is damaged, defective, or incorrect.

Damaged, defective, or incorrect items
Please inspect your order when it arrives. Contact us promptly at urtorio@gmail.com with your order number and photos if an item is damaged, defective, or incorrect so we can evaluate the issue and make it right.

Return shipping
Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item or another error by Magnolia Health & Beauty. Original shipping charges are non-refundable except when the return is caused by our error.

Cancellations
Orders may be canceled any time before shipment. Once an order has shipped, this return policy applies.

Refunds
We will notify you after we receive and inspect your return. If approved, the refund will be issued to your original payment method. Processing times vary by bank or card issuer.